I got the service initially because there were a lot of Wii games I was interested in, but I knew that a lot of them were just garbage and I did not want to buy them unknown or pay blockbuster video's expensive video rental. For the price of two blockbuster videos a month I could simply have gamefly mail them and not worry about blockbuster's availability. Unfortunately at the beginning due to living in the Seattle area I only got two games a month. Initially they didn't have a service center west of the Rockies but this was remedied a few months in with a new distribution center right here in Seattle. This changed the service from waiting a week to a week and a half to get a new game in the mail to getting a new game within 2 mailing days. Vast improvement!
In the course of my subscription to gamefly I got 3 bad discs which seemed rather high to me. In the couple years I've had Netflix I think I've only ever gotten one bad disc. This was after extensive efforts to clean the gamefly discs and make them work. The good news is Gamefly had a great customer service after reporting bad discs where they sent the next available game straight out.
My second biggest complaint about the service (and admittedly Gamefly can't fix the biggest one) is that I rarely seemed to get the top 3 games in my queue. Typically I got a game 5 or 6 down on my game queue and even getting the 8th down wasn't too uncommon. By contrast with netflix I don't think I've ever gotten further down the list than number 3 and that is with a number of new release hit movies on my queue there. Gamefly just doesn't seem to stock enough of the popular new release games or something to get them reliably. If someone from Gamefly ever reads this, I would consider it your biggest area for improvement!
Now my biggest complaint is simply one Gamefly can do little about and it is the reason I quit the service. That is simply that there are too few quality Wii games out. I'm sick of so many party or exercise games. They need more quality adventure, RPG, or simulator games. Seriously Nintendo, I know you're opening up new markets but please cater to the old fashioned gamers as well! Now that there are only a few titles left that I'm interested in, and a lot of them are not yet set for import from Japan or are under development... there is no point to a service like gamefly. Hopefully the state of game development improves.
1 comment:
I used to have the same problem with Gamefly too until I cancelled their service. I’m always looking for cheaper alternatives to rent games other than buying them, and when my TV provider and employer DISH Network offered the Blockbuster Movie Pass to us for only $10 a month, I was all over it. Now I have access to games, DVD’s, Blu-ray, and streaming movies directly to my TV, all for less than I was paying Gamefly!
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